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Вакансии

Постройте свою карьеру вместе с Amigo Gaming

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Вакансии

Account Manager
Barcelona, Spain

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Description:

Amigo is an ambitious and growing global entertainment player with a unique value proposition for its games. The technology behind slots and their design makes our game product competitive in this fast-growing market. Developing our business in different markets allows us to add a space for a motivated Account Manager.

Responsibilities:

  • Communicating with customers in the post-sale process
  • Upselling and promoting new products
  • Drive cross-sell, upsell and expansion opportunities within dedicated territory
  • Promoting existing product by improving positioning
  • Ensuring that existing and new products are promoted in an efficient way
  • Developing and maintaining long term relationship with customers
  • Working closely with sales and marketing manager to ensure efficient communication and collaboration
  • Identify opportunities to improve the customer experience

Requirements:

  • 2+ years of related experience ideally in Gambling Industry
  • Fluent level of Spanish and English
  • You display technical acumen with the ability to relate it with business value
  • You have a demonstrated and consistent track record of sales performance and knowledge
  • Ability to write enterprise software proposals
  • Analytic, structured, highly driven and solution-oriented person
  • Excellent presentation and communication skills, both verbally and written
  • Ability to build strategic relationships
  • Strong analytical skills
  • Good financial knowledge
  • Knowledge of all marketing tools
  • Excellent negotiation skills
  • Ability to drive and coordinate projectsAbility to thrive in a startup environment — moves quickly, think strategically, and is good at tactical execution
IT Support – Integration
Barcelona, Spain

We apologize, but this piece of content is only available for viewing in English (Amigo Gaming team).

Description:

Amigo is an ambitious and growing global entertainment player with a unique value proposition for its games. The technology behind slots and their design makes our game product competitive in this fast-growing market. Developing our business in different markets allows us to add a space for a motivated specialist.

Responsibilities:

  • Enable faster and smarter business processes and implement analytics for meaningful insights
  • Partner with internal teams to communicate project status, activities, and achievements
  • Demonstrate ability to adapt to complex business environments and situations
  • Provide written documentation of the solution and integration architecture
  • Good understanding of IT Project Management processes and standards
  • Good solution solving skills and good team player

Requirements:

  • 3 or more years of experience in IT Administration and Support
  • Experience in IT Support
  • Background in Information Technology
  • Ability to work independently and collaborate with peers as needed
  • Ability to take full responsibility and making technical decisions in the area
  • Experience in application design, integration, and cloud computing
  • An excellent team player and comfortable collaborating with anyone
  • Excellent written and verbal communication skills both in English and Spanish
IT Customer Support
Remote

We apologize, but this piece of content is only available for viewing in English (Amigo Gaming team).

Description:

Amigo is an ambitious and growing global entertainment player with a unique value proposition for its games. The technology behind slots and their design makes our game product competitive in this fast-growing market. Developing our business in different markets allows us to add a space for a highly motivated individual who is looking for an opportunity to work in the growing egamble industry as IT Customer Support.

Responsibilities:

  • Provide 1st level general support by mail and electronic to customers and partners or assure a proper escalation to the 1st level technical support: support on online self-service tools
  • Responsible for answering incoming emails, web-based tickets and prioritizing customer's support needs
  • Support ticket management: enter, change, manage requests related to support tickets in cooperation with IT Staff
  • Provide support to the customers for solving the complaints
  • Proactive information communication
  • Actively create/modify CRM and knowledge databases
  • Collaborate with IT Development and Sales on new product launches
  • Participate in the interaction center's continuous improvement process
  • Business Awareness. Develops an understanding of customer's environment and service delivery requirements to enable the delivery of a first-class service
  • Problem Solving. Takes ownership for listening to and understanding basic customer problems asking relevant questions to resolve typically known problems within required timescales. Knows when problems are 'beyond them' and escalate so they can be resolved
  • Team Working. Acts as a team player and is viewed by colleagues as helpful and effective members of the team
  • Interpersonal skills are crucial for working in a customer service center such as excellent communication skills, readiness to work flexible hours, customer orientation, teamwork, sense of urgency, optimism and enthusiasm


Requirements:

  • Education: High School or University studies in a technical field will be an advantage
  • Fluent in English (mandatory)
  • Previous experience in customer support or sales is desirable
  • Previous experience in the IT Customer field is an advantage
  • Ability to multitask (logging queries while speaking with customers)
  • PC skills (Microsoft, Windows, ERPs, JIRA, Google Docs)
  • The capacity to learn basic technical concepts is essential
  • Excellent interpersonal, communication and time management skills
  • Ability to work on own initiative, but also as part of a team
  • Strong verbal and written communication skills are required
  • Flexible and have the ability to learn quickly
  • Previous CRM experience an advantage
  • Collaborates: is a team player - works with others across the organization to get things done and is flexible in approach
  • Customer focus: Thinks about customers 24/7, and puts them at the heart of all that we do
  • The candidate must be flexible as you will be required to work shifts
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