Открытые вакансии

Account Manager (Europe)

Remote

Amigo Gaming is an ambitious and growing global entertainment player with a unique value proposition for its games. The technology behind slots and their design makes our game product competitive in this fast-growing market. Developing our business in different markets allows us to add a space for a motivated Account Manager dedicated to the European Market.

Important (Mandatory Requirements)

Residence in: Remote

Languages: Mandatory languages English + 1 language is a plus

Experience: Minimum 1 year of experience in the iGaming industry

Immediate availability

Responsibilities:

Communicating with customers in the post-sale process
Upselling and promoting new products
Drive cross-sell, upsell and expansion opportunities within dedicated territory
Promoting existing product by improving positioning
Ensuring that existing and new products are promoted in an efficient way
Developing and maintaining long term relationship with customers
Working closely with sales and marketing manager to ensure efficient communication and collaboration
Identify opportunities to improve the customer experience

Requirements:

Strong technical acumen with the ability to link it to business value
Proven and consistent track record of sales performance and knowledge
Analytical, structured, highly driven and solution-oriented mindset
Excellent presentation and communication skills, both verbal and written
Ability to build and maintain strategic relationships
Strong analytical skills
Good financial knowledge
Excellent negotiation skills
Ability to drive and coordinate projects independently
Adaptability to thrive in a fast-paced, startup environment
Willingness and ability to travel when required
Willingness and ability to travel

Contract & Work Conditions:

Contract type: Full-time, Monday to Friday

Employment type: Outsourced service provider

Work location: Remote

Benefits:

A collaborative and dynamic working environment
Opportunities for learning and professional growth in an innovative company
Flexible working hours
Company events

Account Manager (South Africa)

South Africa

Amigo Gaming is an ambitious and growing global entertainment player with a unique value proposition for its games. The technology behind slots and their design makes our game product competitive in this fast-growing market. Developing our business in different markets allows us to add a space for a motivated Account Manager dedicated to the South African Market.

Important (Mandatory Requirements)

Residence in: South Africa

Employment type: Outsourcing (under remote and independent service arrangement)

Languages: Mandatory languages English; additional languages are a plus.

Experience: Minimum 1 year of experience in the iGaming industry

Immediate availability

Responsibilities:

Communicating with customers in the post-sale process
Upselling and promoting new products
Drive cross-sell, upsell and expansion opportunities within dedicated territory
Promoting existing product by improving positioning
Ensuring that existing and new products are promoted in an efficient way
Developing and maintaining long term relationship with customers
Working closely with sales and marketing manager to ensure efficient communication and collaboration
Identify opportunities to improve the customer experience

Requirements:

Strong technical acumen with the ability to link it to business value
Proven and consistent track record of sales performance and knowledge
Analytical, structured, highly driven and solution-oriented mindset
Excellent presentation and communication skills, both verbal and written
Ability to build and maintain strategic relationships
Strong analytical skills
Good financial knowledge
Excellent negotiation skills
Ability to drive and coordinate projects independently
Adaptability to thrive in a fast-paced, startup environment
Willingness and ability to travel when required
Willingness and ability to travel

Contract & Work Conditions:

Contract type: Full-time, Monday to Friday

Employment type: Outsourced service provider

Work location: Remote

Benefits:

A collaborative and dynamic working environment
Opportunities for learning and professional growth in an innovative company
Flexible working hours
Company events

Customer Support Manager

Remote (Bosnia)

Amigo Gaming is an ambitious and growing global entertainment player with a unique value proposition for its games. The technology behind slots and their design makes our game product competitive in this fast-growing market. Developing our business in different markets allows us to add a space for a proactive and structured Customer Support Manager to lead and oversee the daily operations of the Customer Support team. This role is responsible for ensuring high-quality service delivery, maintaining operational discipline, and driving continuous improvement across all support activities.

Important (Mandatory Requirements)

Residence in: Remote

Languages: Mandatory languages English and Bosnian

Experience: Minimum 3–5 years of experience in Customer Support or similar operational roles

Immediate availability

Responsibilities:

Lead, organize, and coordinate the daily work of the Customer Support team
Ensure proper workload distribution, shift planning, and coverage across all support channels
Monitor team performance and ensure timely handling of emails, tickets, chats, and internal requests
Provide guidance, support, and supervision to team members to ensure consistent service quality
Maintain structured and professional communication with partners, operators, and internal teams
Oversee ticket hygiene, proper categorization, prioritization, and resolution tracking
Ensure follow-ups are performed and no requests are left unresolved or without response
Coordinate incident handling and ensure proper escalation to Technical Integration or IT teams
Track critical issues and ensure timely resolution within agreed expectations
Maintain and improve support procedures, workflows, and internal documentation
Work closely with Technical Integration, IT, Account Management, and Sales teams
Support onboarding of new clients and coordinate support readiness during go-live phases
Ensure all support activities follow internal procedures and company standards
Implement process optimizations and automation where possible

Requirements:

Bachelor’s degree in business administration, Communication, IT, or a related field (preferred not required)
Minimum 3–5 years of experience in Customer Support or similar operational roles
Previous experience in a leadership or team lead position minimum 2 years is strongly preferred
Experience in the iGaming or online gaming industry is highly desirable
Strong understanding of customer support processes, ticketing systems, and workflows
Experience with tools such as Jira, Service Desk platforms, CRM systems, and Confluence
Ability to analyze support data, track KPIs, and generate structured reports
Understanding of technical concepts related to APIs, integrations, and system troubleshooting
Ability to multitask
Ability to make guide videos for the team and client
Excellent verbal and written communication skills in English/Bosnian
Strong ability to communicate with technical and non-technical stakeholders
Customer focus: Thinks about customers 24/7 and puts them at the heart of all that we do.
The candidate must be flexible as you will be required to work shifts and weekends.
Highly organized and detail-oriented
Ability to work in a fast-paced and dynamic environment

Contract & Work Conditions:

Contract type: Outsourced service provider

Work location: Remote located in Bosnia

Expected start date: 04/05/2026

Benefits:

A collaborative and dynamic working environment
Opportunities for learning and professional growth in an innovative company
Company events

Customer Support Specialist

Philippines

Company description

Amigo Gaming is an ambitious and growing global entertainment player with a unique value proposition for its games. The technology behind slots and their design makes our game product competitive in this fast-growing market. Developing our business in different markets allows us to add a space for a motivated Customer Support Specialist.

This role is focused on handling client and internal requests, maintaining clear and professional communication, preparing accurate reporting, and assisting in the investigation and resolution of operational and technical issues.

Important (Mandatory Requirements)

Residence in: Philippines

Languages: Strong written and spoken English (minimum B2 level, C1 preferred)

Experience: 1–3 years of experience in Customer Support, Technical Support, or similar roles

Responsibilities:

Handle incoming requests from clients and internal teams via email, chat systems, and ticketing tools (e.g., JIRA)
Ensure all requests are clearly understood, properly categorized, and assigned to the correct
Assist in identifying, documenting, and tracking technical and operational issues
Coordinate with Technical Integration, IT, and other departments to ensure proper investigation and resolution of issues
Maintain accurate tracking of daily activities, issues, and requests
Prepare and update reports related to support activities, issue status, and progress tracking
Follow defined support procedures and workflows in alignment with company standards (ISO, internal processes)
Ensure that all tasks and requests are traceable and properly documented
Take ownership of assigned tasks and ensure they are followed through to completion
Proactively communicate delays, risks, or blockers

Requirements:

Ability to communicate clearly, professionally, and in a structured manner
Capable of explaining issues, asking the right questions, and summarizing information effectively
Basic technical understanding (APIs, integrations, or system flows is a strong advantage)
Ability to understand and describe technical issues (logs, errors, steps to reproduce)
Experience working with ticketing systems such as JIRA or similar tools is preferred
Ability to track multiple tasks and maintain clear status updates
Experience with reporting (daily/weekly updates, task tracking, or similar)
Experience working in B2B environments is a strong advantage
Experience in iGaming, SaaS, or IT-related industries is considered a plus
High level of responsibility and reliability in daily work
Ability to take ownership of tasks and follow them through to completion
Proactive mindset — does not wait for instructions but follows up and asks questions
Strong problem-solving mindset
Good time management and prioritization skills

Contract & Work Conditions:

Contract type: Outsourcing (under remote and independent service arrangement)
Work location: Remote strictly limited to candidates currently living in Philippines
Expected start date: 4 May 2026

Business Development Manager

Barcelona, Spain

Company description

Amigo Gaming is an ambitious and growing global entertainment player with a unique value proposition for its games. The technology behind slots and their design makes our game product competitive in this fast-growing market. Developing our business in different markets allows us to add a space for a motivated Business Development Manager.