Construye tu carrera con Amigo Gaming

Company description

Amigo Gaming is an ambitious and growing global entertainment player with a unique value proposition for its games. The technology behind slots and their design makes our game product competitive in this fast-growing market. Developing our business in different markets allows us to add a space for a motivated Customer Support Specialist/Junior

Important (Mandatory Requirements)

Residence in: Tuzla, Bosnia

Languages: English and Bosnian

Experience: 

Responsibilities:

• Responding to and resolving client tickets received via chat, and Jira.

• Providing clear communication and solutions for technical issues, configuration problems, and general inquiries.

• Collaborating with Account Management and Sales teams for approvals and client updates.

• Creating daily shift reports and inputting relevant activity summaries.

• Adding and configuring new operators and currencies in production and demo environments.

• Setting and adjusting bet limits, win limits, exposure limits, and domains based on client requests.

• Ensuring the correct setup of launch URLs, callback URLs, and whitelisted IPs.

• Managing pre-release communication and internal announcements for new game releases.

• Managing Backoffice user accounts, including account creation, deactivation, and permission updates.

• Writing and maintaining internal process guides, walkthroughs, and troubleshooting articles (using Confluence).

• Developing client-facing how-to guides and technical FAQs.

• Updating the Support Wiki, client profile pages, and shared knowledge documents regularly.

• Monitoring Jira boards for tasks and issues.

• Escalating unresolved issues to L1 and collaborating on resolutions.

• Collaborating with IT/QA and Dev teams during issue resolution.

• Participating in weekly reviews and contributing to continuous improvement initiatives.

Requirements:

• Basic computer literacy: confident use of PCs, browsers, and Microsoft Office / Google Workspace.

• Strong English language skills: confident reading, writing, and speaking ability.

• Ability to follow procedures and adapt to a fast-paced work environment.

• Willingness to learn and develop technical knowledge over time.

• Attention to detail with strong analytical and problem-solving skills.

• Good communication and interpersonal skills to effectively report findings and work across different teams.

• Familiarity with gaming operations, online betting systems, and industry regulations is highly advantageous.

• Reliable and collaborative, able to work both independently and as part of a team.

• A high school diploma is required; a Bachelor’s degree in a relevant field is preferred.

Contract & Work Conditions:

Employment type: Outsourced service provider 

Work location: Remote strictly limited to candidates currently living in Tuzla, Bosnia and Herzegovina

Expected start date: 

Must-Have Qualifications 

1. What is your level of proficiency in Bosnian?

2. What is your level of proficiency in English?

3. Are you legally authorized to work in Bosnia and Herzegovina?

4. Are you a resident of Tuzla, Bosnia and Herzegovina?

Benefits: 

• A collaborative and dynamic working environment
• Opportunities for learning and professional growth in an innovative company
• Flexible working hours
• Company events

We apologize, but this piece of content is only available for viewing in English (Amigo Gaming team).

Description:

Amigo is an ambitious and growing global entertainment player with a unique value proposition for its games. The technology behind slots and their design makes our game product competitive in this fast-growing market. Developing our business in different markets allows us to add a space for a motivated Sales Manager.

Responsibilities:

• Identify opportunities and design the customer strategy to reach volume, share and profitability targets
• Develop and evolve a customer strategic and tactical plan: Customer analysis reviewing previous plan and performance with key conclusions
• Identify new projects among our clients and prospects
• Ensure customer satisfaction
• Establish sales objectives and supervise their achievement
• Monitor our competitors and identify trends in the current market

Requirements:

• Education: Bachelor's degree in related field, including Marketing, Data Science, Communications, Mathematics, Statistics, Business Analysis or Economics
• 2+ years of experience in sales, marketing or product area analytics
• Experience in Online Gambling Industry and B2B is a plus
• Fluent level of Spanish and English
• Strong analytic, mathematical and statistical skills
• Knowledge of Salesforce, Google Analytics and other sales and campaign management tools
• Must have good communication skills with the ability to be persuasive and effectively communicate complex concepts
• Ability to multi-task, prioritize, and manage time effectively
• Ability to thrive in a startup environment — moves quickly, think strategically, and is good at tactical execution

We apologize, but this piece of content is only available for viewing in English (Amigo Gaming team).

Description:

Amigo is an ambitious and growing global entertainment player with a unique value proposition for its games. The technology behind slots and their design makes our game product competitive in this fast-growing market. Developing our business in different markets allows us to add a space for a motivated Account Manager.

Important:

• Based in Barcelona
• Mandatory languages Russian and English
• Spanish and Ukranian is a plus
• Related experience ideally in Gambling Industry is a plus

Responsibilities:

• Communicating with customers in the post-sale process
• Upselling and promoting new products
• Drive cross-sell, upsell and expansion opportunities within dedicated territory
• Promoting existing product by improving positioning
• Ensuring that existing and new products are promoted in an efficient way
• Developing and maintaining long term relationship with customers
• Working closely with sales and marketing manager to ensure efficient communication and collaboration
• Identify opportunities to improve the customer experience

Requirements:

• You display technical acumen with the ability to relate it with business value
• You have a demonstrated and consistent track record of sales performance and knowledge
• Ability to write enterprise software proposals
• Analytic, structured, highly driven and solution-oriented person
• Excellent presentation and communication skills, both verbally and written
• Ability to build strategic relationships
• Strong analytical skills
• Good financial knowledge
• Knowledge of all marketing tools
• Excellent negotiation skills
• Ability to drive and coordinate projects
• Ability to thrive in a Startup Environment — moves quickly, think strategically, and is good at tactical execution